The Tourism Chat Show

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jul 27, 2022

Managing the Industry Jewel - with Mat Woods

Wednesday Jul 27, 2022

When it comes to NZ tourism icons, there is none bigger than our resort town of Queenstown. Today we’re joined by the new CEO of Destination Queenstown Mat Woods. It’s fair to say that Mat hasn’t had the traditional career path through the industry to get to his current role, but I'm sure you'll enjoy hearing his interesting back story and how he came to be the new RTO Chief Executive.

In this episode, we cover everything from the pressure of maintaining an iconic brands’ position, to workforce challenges, to destination management plans.

There has been a lot happen in the RTO world over the past two years so it’s great to hear a fresh perspective from someone relatively new to the sector.

Mat Woods is the CEO of Destination Queenstown (DQ). DQ is the Regional Tourism Organisation responsible for the marketing of Queenstown as the Southern Hemisphere’s premier four-season lake and alpine resort

Prior to joining the tourism industry, Mat had extensive experience in outdoor adventure sports retail, he was the Managing Director of R&R Sport before selling to what is now Torpedo 7.

Recently Mat has been working with Cardrona Alpine Resort and Treble Cone as the Head of Sales & Services before joining the parent company RealNZ as the GM of Experience Whakatipu.

With a strong background in governance Mat has recently held the position as Chair for Lake Wānaka Tourism. He is on the Board for Snow Sports NZ, Sport Otago and a director at Racers Edge.

Thanks for tuning in, please enjoy the show.

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Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jul 20, 2022

The Lap of Luxury - with Sarah Farag

Wednesday Jul 20, 2022

Ever wondered what goes into putting a TV series on air? We are joined this week by Sarah Farag, owner of leading luxury destination travel business Southern Crossings, and part of the team behind the hugely successful 'Lap of Luxury' TV series that's been showing on our screens.

When the borders closed, Sarah had to think differently in order to keep her business afloat, but also be able to support the luxury experiences that she showcased in all of her bespoke itineraries. It was a conversation with one of those luxury lodges that sparked an idea, and after a bit more brainstorming, and with the support of Screentime, Lap of Luxury was born.

We discuss some of the challenges of filming the series, along with the highlights and success of the show; where it is currently being aired and how it has helped the luxury sector.

Thank you for joining us. Enjoy the show.

For more info: https://southern-crossings.com/lap-of-luxury/

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Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jul 13, 2022

Ask Destinate - Customer Personas and Customer Experience

Wednesday Jul 13, 2022

Have we got the Customer Experience right? There is a lot of talk about customers having to make their own beds, that NZ is not ready to welcome customers due to our shortage of key workers - none of which is helping our reputation both here in NZ or off-shore.

What are some of the steps we can take as tourism operators to ensure that customers are welcomed into our businesses, have clear expectations of what the experience will entail and still walk away raving fans of ours?

In this Ask Destinate episode, we cover off the importance of having a customer experience programme and the ways we can break our ideal customers into personas to map their journey through our business.

Hopefully this sparks some ideas in your business, or you might like to get in touch to share your story of success - or concern with some of the messaging currently coming out.

Thanks for listening, enjoy the episode.

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This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jun 29, 2022

Smashing Glass Ceilings - with Alice Orr

Wednesday Jun 29, 2022

When I was young, I had a t-shirt that said "Anything boys can do, girls can do better". It was the 1980's and I thought I was so ahead of my time!

Well today, we're chatting with an upcoming Rising Star of the Tourism Industry, Alice Orr who is proving that girls can do anything.

Alice is a commercial jet boat driver and all round customer service and sales star at Hukafalls Jet in Taupo and decided at a pretty young age that tourism was going to be her industry.

It's a great story of someone who was told off at school for talking too much has turned that trait into a career!

This is an episode dedicated to all of the upcoming stars of our industry, and to those who might be thinking about choosing tourism as a career option.

Thanks for listening

_________________________________________

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jun 22, 2022

Upping Sticks - with Tash Lawrence

Wednesday Jun 22, 2022

A lot of us have moved around the country for different roles, but it takes a whole lot more to move your family to another country - in the middle of a global pandemic!

This week, we welcome industry favourite, Tash Lawrence to the show to share her journey and experience in moving to Singapore late last year. She's tackled setting up her new business (Kario Consulting), setting up home and settling her daughter into a new school.

We hope you enjoying hearing Tash's story, and of course her infectious laugh!

Thanks for listening in.

_________________________________________

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jun 15, 2022

Celebrating Matariki in your Business - with Ceillhe Sperath

Wednesday Jun 15, 2022

This year, Aotearoa celebrates Matariki as a nation, with a public holiday to mark the occasion set for 24th June.

We wanted to discuss this significant event and invited the 2021 Tourism Industry Champion from the NZ Tourism Awards, Ceillhe Sperath back onto the show.

Ceillhe shares with us how she celebrates Matariki with her whānau and the plans she has in her business.

We discuss the significance of Matariki, how tourism businesses can get involved and give some ideas about how to mark the occasion.

If you're in Auckland, I highly recommend you check out some of the great events and activations Ceillhe and her team have been working on at www.aucklandexperiences.co.nz

Nga nihi o Matariki, te tau hou Māori.

Happy Matariki / Happy Māori New Year.

Thanks for listening.

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Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jun 08, 2022

Getting to know Tony Laskey - and industry training and qualifications

Wednesday Jun 08, 2022

Attracting and retaining talent back to the tourism industry is a hot topic in every meeting room around our industry right now, so we thought it would be great to get our industry training organisation onto the show to discuss how they can help you do this.

We're joined by General Manager Industry Engagement at Service IQ, Tony Laskey.

Tony is a sales and marketing professional with extensive experience in the travel and tourism sectors. Having worked in inbound and outbound travel both here and overseas, Tony has experienced all aspects of the industry from being a tour guide, through to leading the sales, marketing and communication activities for Contiki in New Zealand and Asia. Tony was also Director of Marketing and Communications at The Travel Corporation (NZ) before, in 2019, moving into the education sector as General Manager – Industry Engagement at ServiceIQ. ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism and museums. Outside of work Tony and his wife, Catherine, have two young sons who share their parents passion for travel.

We discuss the benefits of offering training linked to a qualification in your business, and how to go about doing it. HINT> It's really easy!

If you're interested in finding out more, drop Tony a line at intel@serviceiq.org.nz or via the website https://www.serviceiq.org.nz/

Thanks for tuning in today. Don't forget to subscribe so you never miss an episode and if you enjoyed it, please leave us a 5-Star review.

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Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

If you're like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast

Wednesday Jun 01, 2022

Checking the Stats - with NZ Pocket Guide’s Robin Censure

Wednesday Jun 01, 2022

What will travel look like post-coronavirus? Making the most of what’s on our doorstep, planning dream trips and greater flexibility than ever before are likely to become part of our future as we try to support an industry that’s been on its knees since the pandemic began in early 2020.

Today we’re digging deep into some of the stats from one of our largest travel websites – The NZ Pocket Guide. And we’re joined by founder Robin Censure.

There has been a bit of talk around the industry about some of the changes we’re starting to see in traveller booking patterns so we thought we’d go directly to the source to see what you’re seeing on the NZ Pocket Guide.

While it is almost a certainty that travel will be back, the virus will forever change the tourism landscape. No longer will people be inclined to “tick” all the boxes by traveling willy-nilly everywhere or purchase the most exciting travel accessories find. Instead, tourism will become a more mindful, deliberate experience punctuated by increased flexibility and more personalised experiences.

We’ve had a few of the inbound operators on the show and heard what they had to say, so let’s see what travellers are doing online too.

Are trip lengths increasing or decreasing?

How far in advance are people booking these days?

How much are they spending?

What planning are they doing?

How are they searching for info?

We delve into these questions and a whole lot more in this insightful chat with Robin who is extremely generous in sharing stats from his website.

If you wish to touch base with Robin to discuss how he could help your business, you can find him here - hi@southpacificpocketguide.com

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Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social:

LinkedIn: https://www.linkedin.com/company/destinate-nz

Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/

Website: www.destinatenz.com

Destinate NZ is on @buymeacoffee! 🎉

You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ

Wednesday Apr 13, 2022

Welcome back Australia - with ANZCRO’s Nick Guthrey

Wednesday Apr 13, 2022

This episode goes live as the first planes out of Australia land, loaded with Aussie visitors! The borders are open!

As one of Australia's leading travel wholesalers and NZ specialist, we wanted to invite Nick onto the show to hear how bookings are looking for the upcoming ski season, as well as further out to summer.

Nick shares who the first NZ Supplier visit was from, and how motivated his team is to learn all about NZ products once again.

It's a wide ranging interview covering booking patterns, travel and tourism history, challenges in restarting a business and much more.

Thanks for listening.

________________________________

Resources and Links to connect with Destinate NZ

Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here

Say hi to us on social: