Borders are open, but are we ready?

What an amazing week for our industry with the borders now fully open!! We will soon be welcoming cruise ships back to our shores and friends from everywhere around the world. 

There is a lot of talk about staffing, and being ready so today we tackle this, and I share some tips from my 'Turn your Customers into Raving fans' workshop. 

The inbound operators are busy, and we need to be ready to welcome guests back to our wonderful country - if you haven't completed a Customer Journey Map or walked through your business in your customers' shoes recently, now is the time. 

To book a workshop: www.destinatenz.com/workshops

#CustomerExperience #JourneyMapping #StaffEmpowerment #Leadership #TourismMarketing

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This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰

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