Kia ora and Welcome to The Tourism Chat Show, your passport to the world of travel and tourism! Hosted by Michelle Caldwell, an experienced senior marketer in the NZ Tourism Industry, you will be taken on a captivating journey through the industry. Join us every Wednesday as we explore the insights, stories, and wisdom of tourism’s brightest minds and most fascinating personalities. Whether you’re an industry veteran, or just starting out, or you’re just curious about the latest tourism trends and tips, this podcast is your ultimate destination for all things tourism. So fasten your seatbelts, and let’s embark on this exciting adventure together! Powered by: Destinate NZ www.destinatenz.com
Episodes
Wednesday Oct 28, 2020
Wednesday Oct 28, 2020
In this episode, Michelle & Chambers have a chat with Garth Oakden, the owner of Tongariro River Rafting based in Turangi.
Garth shares his unique insights into providing great customer service and how he manages to average an NPS score of 91 in his business.
We chat about the Fish! Philosophy https://www.fishphilosophy.com/fish-philosophy-story/ along with the ex Wellington Mayor Mark Blumsky's book Slippers and Service https://books.google.co.nz/books/about/Slippers.html?id=VGa-wpMXmLkC&redir_esc=y
Join us as we hear about the team's night out on 'Mum's rules' and how that has led to this leading tourism business gaining so many fans from all over the world.
Tongariro River Rafting www.trr.co.nz
Thanks for listening.
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